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Total Customer Focus Publications

The Supplier-Customer relationship is skewed. This can be due to something historical, cultural or the balance of powers. And in the B2B space, one of the most important criteria that differentiates you from the competition is the relationship your people in the field have with your customers.

Total Customer Focus (TCF) gets you the win-win relationships that you deserve with your customers. These TCF publications will help you to develop relationships that leave you and your customers feeling good about doing business together after each interaction.

 


 

Optimizing Customer Skills for the Global Support Enterprise.jpgOptimizing Customer Skills for the Global Support Enterprise
Webinar

This webinar features Andrew Heifetz, Technical Enablement Manager at Akamai (a $2 billion global leader in Content Delivery Network service), sharing how implementing Total Customer Focus drove customer engagement on a global scale while minimizing service's time away from customer calls.

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Total_Customer_Focus_ROI_Case_Studies.pngTotal Customer Focus ROI Case Studies and Quantifiable Results
Case Studies

Despite the evidence, many organizations are skeptical about the measurable impact of training programs. This document contains a series of case studies reported by participants that have completed the Total Customer Focus program and have been organized into the 4 priority areas that enable a service organization to become Total Customer Focused.

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Training_That_Yields.pngTraining That Yields: Make Training Your Best Investment
Brochure

When it comes to customer service training, the same question is relentlessly on your mind: Is it worth attending and taking resources out of the field to do it? There are 3 important steps to evaluate and understand the impact your training is having on your business. This brochure will show you how Global Partners' structured approach will result in a sustainable business strategy that delivers results.

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Field Service Trends 2015 EbookField Service Trends: How are industry leaders leveraging field service?
Ebook

This year Global Partners sponsored and attended the Field Service Europe 2015 conference in Amsterdam. A few trends emerged as centers of focus among service organizations. In this ebook you will learn about each of these field service trends and what leading organizations are doing in each area.

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Businesspeople_having_a_business_meetingTotal Customer Focus: Building Trusted Business Partnerships
Webinar

This webinar features Tony Nazzaro, former VP Customer Service at ASML (a $6 billion technology leader), sharing how Total Customer Focus helped his organization to move from customer satisfaction to becoming Total Customer Focused.

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field services webinarUnleashing the revenue generating power of your field services workforce
Webinar

Field Service people are ideally positioned to drive more revenue with customers. In this webinar you will learn how to empower Field Services to become the trusted business partner that customers want and generate the revenue that you want.

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TCF_ebook_cover

Total Customer Focus: Transforming Relationships that Matter
Ebook

Total Customer Focus (TCF) is about transforming relationships - not just customer relationships - any relationship that matters. While this ebook primarily focuses on business applications, the TCF tools and skills will facilitate a personal transformation in you as well. Not only is face-to-face interaction important for business, but it’s also inherent to being human. Allowing yourself to become TCF will transform the way you interact in the most fundamental way – one person to one person.

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Field Service Revenue Potential CalcuatorField Service Revenue Potential Calculator
Tool

Download this calculator to estimate the potential revenue that your Field Services workforce can generate.

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