Evaluating and Measuring the Effectiveness of Training
By: Cary Campen, Global Partners Principal
Global Partners Inc. training programs are customized to the unique clients industry and business. We have devised an approach for developing high impact programs which we call Guaranteed First Time Success. This approach ensures that programs are highly relevant and immediately applicable to the client's current business challenges. In building client programs, we leverage our extensive library of Case Study Materials, worldwide database of best practices, and industry research. So, how do we measure success?
We measure the success of training programs using Kirkpatrick's Four Levels of Evaluation. This approach to measuring the success and business impact of training used by world-class businesses and training organizations on every continent.
Using this model, each successive evaluation level is built on information provided by the lower level. Every evaluation should include level one. Most training will benefit from using levels 2, 3, and 4 as well. There isnt a "one-size-fits-all" solution to training. The same is true for evaluating training. Evaluation levels used should be based on content, desired transfer of skills and knowledge, time, and budget. Each successive level represents a more precise measure of effectiveness of the training program, but at the same time required a more rigorous and time-consuming analysis.
Cary Campen is a Principle at Global Partners who focuses on Learning and Performance Improvement. Cary is a Certified Professional in Learning and Performance (CPLP) through the American Society for Training and Development (ASTD), he has been awarded the highest credential for anyone in the field of workplace performance. For more information, readers can contact Cary at CCampen@globalpartnersinc.com.